Let's try the following to get you updated to Malwarebytes 3.0, which should fix your issue of not being able to update:
1. Follow the steps here to uninstall Malwarebytes Anti-Malware version 2.x:
For Windows Vista/7/8/10:
- Open Control Panel.
- Select Add/Remove Programs.
- Select Malwarebytes Anti-Malware, click Add/Remove, and follow the instructions on the screen.
- Restart your computer if asked to do so.
For Windows Vista/7/8/10:
- Open Control Panel.
- Select Programs and Features.
- Select Malwarebytes Anti-Malware, click Uninstall, and follow the instructions on the screen.
- Restart your computer if asked to do so.
2. Install Malwarebytes 3.0:
Download Malwarebytes by clicking here. Make sure to pick a download location where you can find the setup file after it downloads. Run the file once the download completes.
Choose Yes if the User Account Control dialog appears
The installer will take you through a few options that you may want to configure. If you don't understand a particular screen, we recommend just clicking Next to use the default settings.
At the end of the install, just click Finish and Malwarebytes Anti-Malware will automatically start.
I do not have MWB 3.0, but I cannot find a forum for MWB 2 premium on a Windows 10 PC
MWB shows a message that it needs updating but when I try to open it, or click on "Update" an error box comes up
"MWB has stopped working and will close, windows will check for a solution" etc.
MWB then closes down, I have tried rebooting several times but each time the same thing happens.
I have scanned with Defender and ESET AV, nothing was found.
How can I fix this problem?
Have been using Malwarebytes free version for years and have been thoroughly satisfied with it.
However, recently I have been getting an error message on trying to start a scan: 'Malwarebytes has stopped working - Windows will close the program and notify you if we find a solution...'
After days of getting this message repeated, I assumed it may be connected to my new AV (Bit Defender) clashing with the free version.
So...valuing Malwarebytes as highly as I do, I bit the bullet and ordered the Premium version. You know what's coming next:- the problem is still there!!!
I have tried deactivating Bit Defender whilst Malwarebytes attempts to scan but no change.
#1888#720#3203Malwarebytes Premium activation licence key not working1800/9815864
Australia 03-8400-4575,New Zealand 0800-449-076,UK 0808-134-9944
https://www.youtube.com/watch?v=vsxnitq5Ciw
Malwarebytes Premium activation licence key not working
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#1888#720#3203Malwarebytes Premium activation licence key not working
Australia 03-8400-4575,New Zealand 0800-449-076,UK 0808-134-9944
https://www.youtube.com/watch?v=vsxnitq5Ciw
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Need help for Malwarebytes not working issue.
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#1888#720#3203Malwarebytes Premium activation licence key not working
Australia 03-8400-4575,New Zealand 0800-449-076,UK 0808-134-9944
https://www.youtube.com/watch?v=vsxnitq5Ciw
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Need help for Malwarebytes not working issue.
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#1888#720#3203Malwarebytes Premium activation licence key not working1800/9815864
Australia 03-8400-4575,New Zealand 0800-449-076,UK 0808-134-9944
https://www.youtube.com/watch?v=vsxnitq5Ciw
Malwarebytes Premium activation licence key not working
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#1888#720#3203Malwarebytes Premium activation licence key not working
Australia 03-8400-4575,New Zealand 0800-449-076,UK 0808-134-9944
https://www.youtube.com/watch?v=vsxnitq5Ciw
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Need help for Malwarebytes not working issue.
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#1888#720#3203Malwarebytes Premium activation licence key not working
Australia 03-8400-4575,New Zealand 0800-449-076,UK 0808-134-9944
https://www.youtube.com/watch?v=vsxnitq5Ciw
Malwarebytes Premium activation licence key not working
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Need help for Malwarebytes not working issue.
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Need help for Malwarebytes not working issue.
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#1888#720#3203Malwarebytes Premium activation licence key not working1800/9815864
Australia 03-8400-4575,New Zealand 0800-449-076,UK 0808-134-9944
https://www.youtube.com/watch?v=vsxnitq5Ciw
Malwarebytes Premium activation licence key not working
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#1888#720#3203Malwarebytes Premium activation licence key not working
Australia 03-8400-4575,New Zealand 0800-449-076,UK 0808-134-9944
https://www.youtube.com/watch?v=vsxnitq5Ciw
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Need help for Malwarebytes not working issue.
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#1888#720#3203Malwarebytes Premium activation licence key not working
Australia 03-8400-4575,New Zealand 0800-449-076,UK 0808-134-9944
https://www.youtube.com/watch?v=vsxnitq5Ciw
Malwarebytes Premium activation licence key not working
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Need help for Malwarebytes not working issue.
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#1888#720#3203Malwarebytes Premium activation licence key not working1800/9815864
Australia 03-8400-4575,New Zealand 0800-449-076,UK 0808-134-9944
https://www.youtube.com/watch?v=vsxnitq5Ciw
Malwarebytes Premium activation licence key not working
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#1888#720#3203Malwarebytes Premium activation licence key not working
Australia 03-8400-4575,New Zealand 0800-449-076,UK 0808-134-9944
https://www.youtube.com/watch?v=vsxnitq5Ciw
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#1888#720#3203Malwarebytes Premium activation licence key not working
Australia 03-8400-4575,New Zealand 0800-449-076,UK 0808-134-9944
https://www.youtube.com/watch?v=vsxnitq5Ciw
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Need help for Malwarebytes not working issue.
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Please, complete all steps listed here:
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.
Please, observe following rules:
Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
Protection, 28/06/2014 08:40:11, SYSTEM, MARK-HP, Protection, Malware Protection, Starting,
Protection, 28/06/2014 08:40:11, SYSTEM, MARK-HP, Protection, Malware Protection, Started,
Protection, 28/06/2014 08:40:11, SYSTEM, MARK-HP, Protection, Malicious Website Protection, Starting,
Protection, 28/06/2014 08:40:38, SYSTEM, MARK-HP, Protection, Malicious Website Protection, Started,
(end)
Malwarebytes Anti-Malware
www.malwarebytes.org
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17126 BrowserJavaVersion: 10.45.2
Run by Mark at 13:18:58 on 2014-06-28
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.3689.1379 [GMT 1:00]
.
AV: Bitdefender Antivirus *Enabled/Updated* {9A0813D8-CED6-F86B-072E-28D2AF25A83D}
SP: Bitdefender Antispyware *Enabled/Updated* {2169F23C-E8EC-F7E5-3D9E-13A0D4A2E280}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Bitdefender Firewall *Enabled* {A23392FD-84B9-F933-2C71-81E751F6EF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files\Bitdefender\Bitdefender\vsserv.exe
C:\PROGRA~1\ENIGMA~1\SPYHUN~1\SH4SER~1.EXE
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\Hpservice.exe
C:\Program Files\HitmanPro\hmpsched.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Orange\Internet Everywhere\{67580aca-225d-4da4-85a4-edde2909b5aa}\BEWConfigSrv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe
C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe
C:\Windows\SysWOW64\ezSharedSvcHost.exe
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files\Bitdefender\Bitdefender\bdagent.exe
C:\Program Files (x86)\Knowhow Cloud\KnowhowCloud.exe
C:\Program Files\Bitdefender\Bitdefender\pmbxag.exe
C:\Program Files\Bitdefender\Bitdefender\antispam32\bdapppassmgr.exe
C:\Program Files\Bitdefender\Bitdefender\pwdmanui.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Program Files (x86)\HSPA USB MODEM\BackgroundService\ServiceManager.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Bitdefender\Bitdefender\updatesrv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Bitdefender\Bitdefender SafeBox\safeboxservice.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_14_0_0_125.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_14_0_0_125.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Microsoft Office\Office10\WINWORD.EXE
C:\Windows\splwow64.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Program Files (x86)\Microsoft Office\Office10\MSPUB.EXE
C:\Program Files (x86)\Adobe\Photoshop CS\Photoshop.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files\Windows NT\Accessories\wordpad.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
uSearch Bar = Preserve
mStart Page = hxxp://mysearch.sweetpacks.com/?src=10&st=12&I=48&did=10977&ppd=na&barid=92546452682460972
BHO: Bitdefender Wallet: {1DAC0C53-7D23-4AB3-856A-B04D98CD982A} - C:\Program Files\Bitdefender\Bitdefender\Antispam32\pmbxie.dll
BHO: Zonealarm Helper Object: {2A841F7A-A014-4DA5-B6D9-8B913DFB7A8C} -
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: ZoneAlarm Security Toolbar: {438FAE3E-BDEF-44D3-AB8B-0C7C8350DF59} - C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.22.0\zonealarmTlbr.dll
uRun: [Livedrive] "C:\Program Files (x86)\Knowhow Cloud\KnowhowCloud.exe"
uRun: [Bitdefender Wallet Agent] "C:\Program Files\Bitdefender\Bitdefender\pmbxag.exe"
uRun: [Bitdefender Wallet Application Agent] "C:\Program Files\Bitdefender\Bitdefender\antispam32\bdapppassmgr.exe"
uRun: [Bitdefender Wallet] "C:\Program Files\Bitdefender\Bitdefender\pwdmanui.exe" --hidden --nowizard
dRun: [Bitdefender Wallet Agent] "C:\Program Files\Bitdefender\Bitdefender\pmbxag.exe"
dRun: [Bitdefender Wallet] "C:\Program Files\Bitdefender\Bitdefender\pwdmanui.exe" --hidden --nowizard
dRun: [Bitdefender Wallet Application Agent] "C:\Program Files\Bitdefender\Bitdefender\antispam32\bdapppassmgr.exe"
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-Explorer: EnableShellExecuteHooks = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:255
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Open with WordPerfect - c:\Program Files (x86)\Corel\WordPerfect Office X7\Programs\WPLauncher.hta
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: NameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{1DC57AC7-C147-4CD1-9EC7-B3AA209AA416} : DHCPNameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{1DC57AC7-C147-4CD1-9EC7-B3AA209AA416}\244584572633D21553E4A4 : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{1DC57AC7-C147-4CD1-9EC7-B3AA209AA416}\244584F6D65684572623D293257373 : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{1DC57AC7-C147-4CD1-9EC7-B3AA209AA416}\35B4955313441364 : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{1DC57AC7-C147-4CD1-9EC7-B3AA209AA416}\374756779656 : DHCPNameServer = 192.168.0.1
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
AppInit_DLLs= 0
SSODL: WebCheck - <orphaned>
SSODL: EldosMountNotificator - {5FF49FE8-B332-4CB9-B102-FB6951629E55} - C:\Windows\SysWOW64\CbFsMntNtf3.dll
STS: Virtual Storage Mount Notification - {5FF49FE8-B332-4CB9-B102-FB6951629E55} - C:\Windows\SysWOW64\CbFsMntNtf3.dll
LSA: Notification Packages = scecli C:\Program Files\WIDCOMM\Bluetooth Software\BtwProximityCP.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\35.0.1916.153\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
mASetup: {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} - msiexec /fu {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} /qn
x64-BHO: ExplorerWnd Helper: {10921475-03CE-4E04-90CE-E2E7EF20C814} -
x64-BHO: Bitdefender Wallet : {1DAC0C53-7D23-4AB3-856A-B04D98CD982A} - C:\Program Files\Bitdefender\Bitdefender\pmbxie.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Run: [Bdagent] "C:\Program Files\Bitdefender\Bitdefender\bdagent.exe"
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
x64-SSODL: EldosMountNotificator - {5FF49FE8-B332-4CB9-B102-FB6951629E55} - C:\Windows\System32\CbFsMntNtf3.dll
x64-STS: Virtual Storage Mount Notification - {5FF49FE8-B332-4CB9-B102-FB6951629E55} - C:\Windows\System32\CbFsMntNtf3.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Mark\AppData\Roaming\Mozilla\Firefox\Profiles\kf8p5p7h.default-1403005205455\
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.30214.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1204144.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_14_0_0_125.dll
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2011-4-16 79488]
R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2011-4-16 40064]
R0 avc3;avc3;C:\Windows\System32\drivers\avc3.sys [2014-6-17 893440]
R0 gzflt;gzflt;C:\Windows\System32\drivers\gzflt.sys [2014-6-12 150256]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2012-2-12 53488]
R1 BdfNdisf;BitDefender Firewall NDIS 6 Filter Driver;C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfndisf6.sys [2014-6-17 93600]
R1 bdfwfpf;bdfwfpf;C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys [2014-6-17 103504]
R1 BDVEDISK;BDVEDISK;C:\Windows\System32\drivers\bdvedisk.sys [2014-6-17 76944]
R1 cbfs3;cbfs3;C:\Windows\System32\drivers\cbfs3.sys [2014-2-20 352008]
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-12-6 89600]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-6-29 204288]
R2 BEWConfigSrv;BEWConfigSrv;C:\Program Files (x86)\Orange\Internet Everywhere\{67580aca-225d-4da4-85a4-edde2909b5aa}\BEWConfigSrv.exe [2012-6-5 173008]
R2 c2cautoupdatesvc;Skype Click to Call Updater;C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe [2014-4-11 1390720]
R2 c2cpnrsvc;Skype Click to Call PNR Service;C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe [2014-4-11 1764992]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2013-4-22 822504]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2010-11-18 115216]
R3 avchv;avchv Function Driver;C:\Windows\System32\drivers\avchv.sys [2014-6-4 261056]
R3 avckf;avckf;C:\Windows\System32\drivers\avckf.sys [2014-6-17 635392]
R3 bcbtums;Bluetooth RAM Firmware Download USB Filter;C:\Windows\System32\drivers\bcbtums.sys [2011-12-6 133672]
R3 btwampfl;btwampfl Bluetooth filter driver;C:\Windows\System32\drivers\btwampfl.sys [2011-12-6 620584]
R3 BTWDPAN;Bluetooth Personal Area Network;C:\Windows\System32\drivers\btwdpan.sys [2011-12-6 89640]
R3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\drivers\btwl2cap.sys [2011-12-6 39976]
R3 clwvd;CyberLink WebCam Virtual Driver;C:\Windows\System32\drivers\clwvd.sys [2012-8-3 40432]
R3 huawei_enumerator;huawei_enumerator;C:\Windows\System32\drivers\ew_jubusenum.sys [2012-6-5 87040]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2014-6-17 25816]
R3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\drivers\MBAMSwissArmy.sys [2014-6-17 122584]
R3 MBAMWebAccessControl;MBAMWebAccessControl;C:\Windows\System32\drivers\mwac.sys [2014-6-17 63704]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2012-6-10 251496]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2012-6-10 685160]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2013-6-26 767144]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2013-6-26 273576]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2013-6-26 28840]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2013-6-26 23208]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-12-6 53376]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S3 bdfwfpf_pc;bdfwfpf_pc;C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf_pc.sys [2014-6-17 121928]
S3 BDSandBox;BDSandBox;C:\Windows\System32\drivers\bdsandbox.sys [2014-6-17 82824]
S3 esgiguard;esgiguard;C:\Program Files\Enigma Software Group\SpyHunter\esgiguard.sys [2014-1-7 14872]
S3 EsgScanner;EsgScanner;C:\Windows\System32\drivers\EsgScanner.sys [2014-6-22 22704]
S3 ew_hwusbdev;Huawei MobileBroadband USB PNP Device;C:\Windows\System32\drivers\ew_hwusbdev.sys [2012-6-5 117248]
S3 ew_usbenumfilter;huawei_CompositeFilter;C:\Windows\System32\drivers\ew_usbenumfilter.sys [2012-6-5 13952]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2013-10-30 57840]
S3 huawei_cdcacm;huawei_cdcacm;C:\Windows\System32\drivers\ew_jucdcacm.sys [2012-6-5 98304]
S3 huawei_cdcecm;huawei_cdcecm;C:\Windows\System32\drivers\ew_jucdcecm.sys [2012-6-5 72192]
S3 huawei_ext_ctrl;huawei_ext_ctrl;C:\Windows\System32\drivers\ew_juextctrl.sys [2012-6-5 28672]
S3 jrdusbser;Modem Interface Device for Legacy Serial Communication;C:\Windows\System32\drivers\jrdusbser.sys [2013-11-18 120832]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2014-6-11 19456]
S3 RTL8192cu;Realtek RTL8192CU Wireless LAN 802.11n USB 2.0 Network Adapter;C:\Windows\System32\drivers\RTL8192cu.sys [2011-2-11 848384]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2014-6-18 56832]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2014-6-11 30208]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WSDScan;WSD Scan Support via UMB;C:\Windows\System32\drivers\WSDScan.sys [2009-7-14 25088]
S4 BdDesktopParental;Bitdefender Desktop Parental Control;C:\Program Files\Bitdefender\Bitdefender\bdparentalservice.exe [2014-6-17 77632]
.
=============== File Associations ===============
.
ShellExec: napster.exe: napsterplay="\" /PlayFile "%L"
.
=============== Created Last 30 ================
.
2014-06-27 07:57:50 10779000 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{87647085-B5A6-4201-9DFB-84496233E5F9}\mpengine.dll
2014-06-23 21:36:51 -------- d-----w- C:\Users\Mark\AppData\Local\Adobe
2014-06-22 21:52:42 0 ----a-w- C:\Windows\SysWow64\shoFA36.tmp
2014-06-22 15:28:10 22704 ----a-w- C:\Windows\System32\drivers\EsgScanner.sys
2014-06-22 15:27:49 110080 ----a-r- C:\Users\Mark\AppData\Roaming\Microsoft\Installer\{ACF5FE1B-3772-4068-8B87-2D2A6EFD0A05}\IconF7A21AF7.exe
2014-06-22 15:27:49 110080 ----a-r- C:\Users\Mark\AppData\Roaming\Microsoft\Installer\{ACF5FE1B-3772-4068-8B87-2D2A6EFD0A05}\IconD7F16134.exe
2014-06-22 15:27:49 110080 ----a-r- C:\Users\Mark\AppData\Roaming\Microsoft\Installer\{ACF5FE1B-3772-4068-8B87-2D2A6EFD0A05}\Icon1226A4C5.exe
2014-06-22 15:27:46 -------- d-----w- C:\sh4ldr
2014-06-22 15:27:46 -------- d-----w- C:\Program Files\Enigma Software Group
2014-06-22 15:26:11 -------- d-----w- C:\Windows\ACF5FE1B377240688B872D2A6EFD0A05.TMP
2014-06-22 15:26:05 -------- d-----w- C:\Program Files (x86)\Common Files\Wise Installation Wizard
2014-06-22 09:50:38 -------- d-----w- C:\ProgramData\McAfee Security Scan
2014-06-20 21:35:37 -------- d-----w- C:\Program Files\iTunes
2014-06-18 20:56:37 712552 ------w-C:\Windows\System32\HPDiscoPMB011.dll
2014-06-18 20:01:20 6574592 ----a-w- C:\Windows\System32\mstscax.dll
2014-06-18 20:01:20 5694464 ----a-w- C:\Windows\SysWow64\mstscax.dll
2014-06-18 13:42:49 792576 ----a-w- C:\Windows\SysWow64\TSWorkspace.dll
2014-06-18 13:42:49 1030144 ----a-w- C:\Windows\System32\TSWorkspace.dll
2014-06-17 22:25:57 76944 ----a-w- C:\Windows\System32\drivers\bdvedisk.sys
2014-06-17 22:25:53 93600 ----a-w- C:\Windows\System32\drivers\BdfNdisf6.sys
2014-06-17 22:25:53 82824 ----a-w- C:\Windows\System32\drivers\bdsandbox.sys
2014-06-17 22:25:33 893440 ----a-w- C:\Windows\System32\drivers\avc3.sys
2014-06-17 22:25:33 635392 ----a-w- C:\Windows\System32\drivers\avckf.sys
2014-06-17 22:24:38 3271472 ---ha-w- C:\bdr-bz02
2014-06-17 22:19:40 389240 ----a-w- C:\Windows\System32\drivers\trufos.sys
2014-06-17 18:48:17 -------- d-----w- C:\Program Files\Common Files\Lavasoft
2014-06-17 18:21:42 5718 ---ha-w- C:\aaw7boot.cmd
2014-06-17 15:14:25 95024 ----a-w- C:\Windows\System32\drivers\SBREDrv.sys
2014-06-17 11:45:22 122584 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-06-17 11:44:59 91352 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2014-06-17 11:44:59 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys
2014-06-17 11:44:59 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-06-17 08:42:05 3178496 ----a-w- C:\Windows\System32\rdpcorets.dll
2014-06-17 08:42:05 16384 ----a-w- C:\Windows\System32\RdpGroupPolicyExtension.dll
2014-06-16 19:30:08 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-06-12 20:21:41 -------- d-----w- C:\Users\Mark\AppData\Roaming\Bitdefender
2014-06-12 20:16:00 -------- d-----w- C:\ProgramData\Bitdefender
2014-06-12 20:15:59 150256 ----a-w- C:\Windows\System32\drivers\gzflt.sys
2014-06-12 20:15:58 -------- d-----w- C:\Program Files\Bitdefender
2014-06-12 20:15:13 -------- d-----w- C:\Program Files\Common Files\Bitdefender
2014-06-12 20:15:07 -------- d-----w- C:\Program Files (x86)\Common Files\Bitdefender
2014-06-12 15:56:37 -------- d-----w- C:\Program Files (x86)\IncrediMail
2014-06-12 15:50:48 -------- d-----w- C:\Windows\System32\ljkb
2014-06-12 15:50:47 -------- d-----w- C:\Windows\SysWow64\jmdp
2014-06-12 15:50:41 -------- d-----w- C:\Windows\SysWow64\ARFC
2014-06-12 15:50:40 34304 ----a-w- C:\Windows\System32\ImHttpComm.dll
2014-06-12 15:50:40 -------- d-----w- C:\Windows\SysWow64\WNLT
2014-06-11 08:20:38 30208 ----a-w- C:\Windows\System32\drivers\TsUsbGD.sys
2014-06-11 08:20:38 19456 ----a-w- C:\Windows\System32\drivers\rdpvideominiport.sys
2014-06-11 08:20:35 243200 ----a-w- C:\Windows\System32\rdpudd.dll
2014-06-11 08:20:35 228864 ----a-w- C:\Windows\System32\rdpendp_winip.dll
2014-06-11 08:20:35 192000 ----a-w- C:\Windows\SysWow64\rdpendp_winip.dll
2014-06-11 08:12:38 514560 ----a-w- C:\Windows\SysWow64\qdvd.dll
2014-06-11 08:12:38 366592 ----a-w- C:\Windows\System32\qdvd.dll
2014-06-11 07:42:11 506368 ----a-w- C:\Windows\System32\aepdu.dll
2014-06-11 07:42:10 424448 ----a-w- C:\Windows\System32\aeinv.dll
2014-06-11 07:40:59 871936 ----a-w- C:\Program Files\Internet Explorer\iedvtool.dll
2014-06-11 07:40:59 2266112 ----a-w- C:\Windows\System32\wininet.dll
2014-06-11 07:40:58 977408 ----a-w- C:\Program Files\Common Files\Microsoft Shared\VGX\VGX.dll
2014-06-11 07:40:58 359936 ----a-w- C:\Program Files\Internet Explorer\IEShims.dll
2014-06-11 07:40:58 293080 ----a-w- C:\Program Files\Internet Explorer\sqmapi.dll
2014-06-11 07:40:57 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2014-06-11 07:37:32 2002432 ----a-w- C:\Windows\System32\msxml6.dll
2014-06-11 07:37:32 1882112 ----a-w- C:\Windows\System32\msxml3.dll
2014-06-11 07:37:32 1389056 ----a-w- C:\Windows\SysWow64\msxml6.dll
2014-06-11 07:37:31 2048 ----a-w- C:\Windows\SysWow64\msxml6r.dll
2014-06-11 07:37:31 2048 ----a-w- C:\Windows\SysWow64\msxml3r.dll
2014-06-11 07:37:31 2048 ----a-w- C:\Windows\System32\msxml6r.dll
2014-06-11 07:37:31 2048 ----a-w- C:\Windows\System32\msxml3r.dll
2014-06-11 07:37:31 1237504 ----a-w- C:\Windows\SysWow64\msxml3.dll
2014-06-11 07:37:15 801280 ----a-w- C:\Windows\System32\usp10.dll
2014-06-11 07:37:15 626688 ----a-w- C:\Windows\SysWow64\usp10.dll
2014-06-11 07:36:52 288192 ----a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS
2014-06-11 07:36:52 1903552 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2014-06-08 10:25:32 -------- d-----w- C:\ProgramData\Protexis
2014-06-08 07:36:08 -------- d-----w- C:\Program Files (x86)\Common Files\Corel
2014-06-08 07:36:07 -------- d-----w- C:\ProgramData\Corel
2014-06-08 07:35:53 -------- d-----w- C:\ProgramData\Borland
2014-06-08 07:32:26 -------- d-----w- C:\ProgramData\WordPerfect Office X7
2014-06-04 12:14:38 -------- d-----w- C:\ProgramData\BDLogging
2014-06-04 12:14:23 74512 ----a-w- C:\Windows\SysWow64\bdsandboxuiskin32.dll
2014-06-04 12:14:23 511328 ----a-w- C:\Windows\capicom.dll
2014-06-04 12:14:11 261056 ----a-w- C:\Windows\System32\drivers\avchv.sys
2014-06-04 12:12:39 3271472 ---ha-w- C:\bdr-bz01
2014-06-04 12:06:37 84848 ----a-w- C:\Windows\System32\BDSandBoxUISkin.dll
2014-06-04 12:06:37 74512 ----a-w- C:\Windows\System32\bdsandboxuiskin32.dll
2014-06-04 12:06:37 34384 ----a-w- C:\Windows\System32\BDSandBoxUH.dll
2014-06-01 22:39:04 163504 ----a-w- C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10145.bin
.
==================== Find3M ====================
.
2014-06-22 09:50:30 71344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-06-22 09:50:30 699056 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-05-30 10:02:37 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-05-30 10:02:09 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-05-30 09:39:43 548352 ----a-w- C:\Windows\System32\vbscript.dll
2014-05-30 09:39:23 66048 ----a-w- C:\Windows\System32\iesetup.dll
2014-05-30 09:38:29 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-05-30 09:21:23 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-05-30 09:21:05 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-05-30 09:20:36 752640 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-05-30 09:08:22 5782528 ----a-w- C:\Windows\System32\jscript9.dll
2014-05-30 09:02:39 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-05-30 08:55:36 38400 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
2014-05-30 08:44:28 455168 ----a-w- C:\Windows\SysWow64\vbscript.dll
2014-05-30 08:43:06 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-05-30 08:42:16 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-05-30 08:28:33 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-05-30 08:27:56 592896 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-05-30 08:24:19 1249280 ----a-w- C:\Windows\System32\mshtmlmedia.dll
2014-05-30 08:23:22 2040832 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-05-30 08:10:46 32256 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
2014-05-30 07:56:50 4244992 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-05-30 07:50:09 1068032 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll
2014-05-30 07:49:38 1964544 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-05-30 07:21:10 1790976 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-04-12 02:22:05 95680 ----a-w- C:\Windows\System32\drivers\ksecdd.sys
2014-04-12 02:22:05 155072 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
2014-04-12 02:19:38 29184 ----a-w- C:\Windows\System32\sspisrv.dll
2014-04-12 02:19:38 136192 ----a-w- C:\Windows\System32\sspicli.dll
2014-04-12 02:19:37 28160 ----a-w- C:\Windows\System32\secur32.dll
2014-04-12 02:19:32 1460736 ----a-w- C:\Windows\System32\lsasrv.dll
2014-04-12 02:19:05 31232 ----a-w- C:\Windows\System32\lsass.exe
2014-04-12 02:12:06 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
2014-04-12 02:10:56 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
2014-04-09 13:13:00 489064 ----a-w- C:\SecurityScanner.dll
2014-03-31 08:35:08 270496 ------w-C:\Windows\System32\MpSigStub.exe
.
============= FINISH: 13:23:23.45 ===============
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 02/02/2012 19:40:38
System Uptime: 28/06/2014 09:57:09 (4 hours ago)
.
Motherboard: Hewlett-Packard | | 3387
Processor: AMD E-450 APU with Radeon(tm) HD Graphics | Socket FT1 | 1320/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 272 GiB total, 183.294 GiB free.
D: is FIXED (NTFS) - 22 GiB total, 2.31 GiB free.
E: is FIXED (FAT32) - 4 GiB total, 1.078 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP640: 22/06/2014 08:58:53 - Windows Update
RP641: 22/06/2014 16:26:23 - Installed SpyHunter
RP642: 27/06/2014 08:53:42 - Windows Update
.
==== Installed Programs ======================
.
7-Zip 4.65
A-PDF To Image
Adobe Flash Player 13 ActiveX
Adobe Flash Player 14 Plugin
Adobe Photoshop 6.0
Adobe Photoshop CS
Adobe Reader XI (11.0.07)
Adobe Shockwave Player 12.0
Adobe SVG Viewer
AMD APP SDK Runtime
AMD Media Foundation Decoders
AMD VISION Engine Control Center
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ATI Catalyst Install Manager
Avira SearchFree Toolbar
Bejeweled 3
Bitdefender Total Security
Blackhawk Striker 2
Bonjour
Broadcom 802.11 Wireless LAN Adapter
Broadcom Bluetooth Software
Broadcom InConcert Maestro
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
CCleaner
Chuzzle Deluxe
Compatibility Pack for the 2007 Office system
Cradle of Rome 2
CyberLink YouCam
D3DX10
Dora's World Adventure
Double Agent
ErrorEND
ESU for Microsoft Windows 7 SP1
Evernote v. 4.2.3
Farm Frenzy
Farmscapes
FATE
Final Drive Fury
Google Chrome
Google Update Helper
GPL Ghostscript 8.71
HitmanPro 3.7
Hoyle Card Games
HP 3D DriveGuard
HP Auto
HP Client Services
HP CoolSense
HP Customer Experience Enhancements
HP Deskjet 3520 series Basic Device Software
HP Documentation
HP Games
HP Launch Box
HP Memories Disc
HP On Screen Display
HP Photo and Imaging 2.0 - All-in-One
HP Photo and Imaging 2.0 - All-in-One Drivers
HP Power Manager
HP Quick Launch
HP QuickWeb
HP Recovery Manager
HP Security Assistant
HP Setup
HP Setup Manager
HP Software Framework
HP Support Solutions Framework
HSPA USB MODEM
iCloud
IDT Audio
IncrediMail
IncrediMail 2.5
Internet Everywhere
iTunes
Java 7 Update 45
Java Auto Updater
JavaFX 2.1.1
Jewel Match 3
Jewel Quest Mysteries: The Seventh Gate Collector's Edition
John Deere Drive Green
join.me
Junk Mail filter update
Knowhow Cloud
Letters from Nowhere 2
Luxor HD
Mah Jong Medley
Malwarebytes Anti-Malware version 2.0.2.1012
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
Microsoft Office Click-to-Run 2010
Microsoft Office Excel Viewer
Microsoft Office Starter 2010 - English
Microsoft Office Word Viewer 2003
Microsoft Office XP Media Content
Microsoft Office XP Professional
Microsoft OneDrive
Microsoft PowerPoint Viewer
Microsoft Publisher 2002
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.51106
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.51106
MioMore Desktop 2008
Movie Maker
Mozilla Firefox 30.0 (x86 en-GB)
Mozilla Maintenance Service
Mozilla Thunderbird 11.0 (x86 en-GB)
MSVC90_x64
MSVC90_x86
MSVCRT
MSVCRT_amd64
MSVCRT110
MSVCRT110_amd64
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2758694)
Napster
Napster Burn Engine
Nokia Connectivity Cable Driver
Nokia PC Suite
Nokia Software Updater
novaPDF Lite Desktop 7.6 printer
novaPDF Professional Desktop 7.5 printer
office Convert Pdf to Jpg Jpeg Tiff Free 6.5
opensource
OpenVPN 2.2.2
PC Connectivity Solution
Penguins!
Photo Common
Photo Gallery
Photo Notifier and Animation Creator
Plants vs. Zombies - Game of the Year
PlayReady PC Runtime x86
Poker Superstars III
Polar Bowler
Polar Golfer
QuickTime 7
Realtek Ethernet Controller Driver
Realtek USB 2.0 Card Reader
Revo Uninstaller 1.95
RollerCoaster Tycoon 3: Platinum
Scribus 1.4.3 (64bit)
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Skype Click to Call
Skype™ 6.16
SpyHunter
swMSM
Synaptics TouchPad Driver
The Treasures of Mystery Island: The Ghost Ship
Torchlight
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life
VIS
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Visual Studio 2008 x64 Redistributables
VLC media player 2.1.0
Vodafone Mobile Connect Lite
WildTangent Games App (HP Games)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net (09/10/2009 02.03.05.012)
Windows Driver Package - Nokia Modem (02/25/2011 4.7)
Windows Driver Package - Nokia Modem (02/25/2011 7.01.0.9)
Windows Driver Package - Nokia pccsmcfd LegacyDriver (05/31/2012 7.1.2.0)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Mobile Device Updater Component
WordPerfect Office IFilter 32-bit
WordPerfect Office IFilter 64-bit
ZoneAlarm Security Toolbar
Zuma's Revenge
Zune
Zune Language Pack (CHS)
Zune Language Pack (CHT)
Zune Language Pack (CSY)
Zune Language Pack (DAN)
Zune Language Pack (DEU)
Zune Language Pack (ELL)
Zune Language Pack (ESP)
Zune Language Pack (FIN)
Zune Language Pack (FRA)
Zune Language Pack (HUN)
Zune Language Pack (IND)
Zune Language Pack (ITA)
Zune Language Pack (JPN)
Zune Language Pack (KOR)
Zune Language Pack (MSL)
Zune Language Pack (NLD)
Zune Language Pack (NOR)
Zune Language Pack (PLK)
Zune Language Pack (PTB)
Zune Language Pack (PTG)
Zune Language Pack (RUS)
Zune Language Pack (SVE)
.
As per your recommendation, I have installed Malwarebytes Antimalware Free on my system and I do a full system scan every 30 days or so. Today I tried to launch Malwarebytes Antimalware Free ("MBAM") and it gives me an error, stating that it is 'Unable to start' and 'Unable to connect to service', with an option to click 'OK' and nothing else. I don't know how to fix this. Can you please help? "
I have run across this issue a few times with my clients, but resolving it is not always the same. I asked Rachel if she would like me to connect to her system using my remote desktop support service to have a closer look, and she agreed. Below I'll explain the process of fixing Malwarebytes "unable to connect to service" error, in case anyone else has this problem.
How to Fix: Malwarebytes 'Unable to connect to service' Error
First, bookmark this page so that you can come back to it, as you will need to restart the computer multiple times during the fix process. To do so, press CTRL + D on the keyboard; this will either automatically save the page to your bookmarks, or it will ask you to click OK to confirm. Once the page is bookmarked, proceed to the next step.
Next, allow me to explain what a Windows "service" is. Microsoft Windows contains many modular components which make up the operating system as a whole. These components are known as "services". For example: Windows Update, which is part of Windows, runs as as Windows service, and its purpose is to check for Windows Updates in the background. Similarly, some programs you install - such as Malwarebytes Antimalware - also contain their own services which perform various functions.
In this case, the error message from Malwarebytes Antimalware says that it is "Unable to connect to service" - usually this means that the Malwarebytes service has stopped for some reason or another. Most of the time you can fix this problem by restarting the service, and also setting the service to run automatically when your computer boots Windows.
To do so:
Click Start, then type in "services.msc" (no quotes). Wait for "Services" to appear in the list, then click it. The "Services" window will now appear; click the "Name" column heading so that all the services are sorted in ascending order (from A to Z). Finally, scroll down until you see the "Malwarebytes" service, and double click it to view its properties.
The "Malwarebytes Service Properties (Local Computer)" window will now appear. Under the heading "Startup type", make sure it says "Automatic" - you can change the setting from the pull down menu. Under the heading "Service status", make sure it says "Running". If the "Service Status" says "Stopped", click the "Run" button to change it to "Running". Now, try and launch Malwarebytes Antimalware - it should run without any issues; if so, I suggest you reboot the computer and try and launch Malwarebytes Antimalware again. It should run - if not, then proceed to the next step.
Note: if you are unable to change the "Startup type" or "Service status", or if Malwarebytes Antimalware still won't run, proceed to the next step.
IMPORTANT: if you don't see the Malwarebytes service listed, proceed to the next step to reinstall the program. If it still doesn't work after that, then something else might be wrong (as noted in Step #3) which requires further analysis. In that case, you are welcome to contact me for additional 1-on-1 remote desktop support, where I can troubleshoot this for you. Feel free to review my credentials here.
Sometimes, Windows won't allow you to modify certain services if they are protected, or if you don't have the appropriate access rights, or if the service itself is corrupted, or if a part of Windows is corrupted - or there may be another reason. Also, sometimes, error messages and the inability to modify the programs' services can fixed by simply reinstalling the program.
To reinstall Malwarebytes and to set it as the "Free" version, do the following:
Click Start, then type in "programs and features" (no quotes); wait for "Programs and Features" or "Add or Remove Programs" to appear in the list, then click it. Next, scroll through the list until you find Malwarebytes Antimalware, then right click it and select "uninstall". This will uninstall the program. You may need to restart the system afterward - in that case, bookmark this page if you haven't already (follow Step #1 for more info).
Next, download Malwarebytes Antimalware (free) from the Internet and install it.
When you first install this program, it will automatically activate the "Premium Trial" version. I suggest you do not use the premium version as it contains real-time scanning (which also requires a paid subscription) and may slow your computer down substantially for reasons I've already explained here - but that also depends on the hardware specifications of your system. Instead, you can simply run the free version manually once a month to scan the entire system - this will give you the same protection, but won't bog down your system 24/7. Most of the time, antivirus protection will detect the majority of threats, keeping you safe. I only use Malwarebytes Antimalware Free when I get infected, which is extremely rare.
To enable the free version, open the Malwarebytes Antimalware screen and then click the "Settings" tab in the left, then click the "My Account" tab at the top. On the "My Account" page, click the option to "De-activate license"; this will revert the system to the Free version.
At this point, Malwarebyte Antimalware should be working properly and the services should be running automatically during the startup. You can test this theory by restarting the system and running Malwarebytes Antimalware again. If it does not start properly after rebooting the system, then you are welcome to contact me for additional support, described next.
Additional 1-on-1 Support:
As I mentioned previously, sometimes programs won't install or operate properly due to access permissions, or if parts of Windows are corrupted - or there may be another reason. Fixing problems like these go well beyond the scope of this article - and in this case, you are welcome to contact me for additional support using my remote desktop service. Simply send me a brief message describing the issue, and I will get back to you as soon as I can.
Got a Computer Question or Problem?
I need more computer questions. If you have a computer question -- or even a computer problem that needs fixing - please email me with your question so that I can write more articles like this one. I can't promise I'll respond to all the messages I receive (depending on the volume), but I'll do my best.
We've been using Malwarebytes Premium for a few years (now using version 3.0.6) and it has never slowed down our systems. All four computers are Windows 10 Pro machines with AMD FX processors (4100 to 8350).
What people should be aware of is that version 3 of Malwarebytes was initially very buggy. They're now on the third iteration of the program (3.0.6.1469-19) and it seems, so far, to have fixed the bugs which included failing to remember exclusions, one or more types of protection not starting automatically, and a lot of false positives. If you're using an earlier version, be sure to download the latest. The file is named:
mb3-setup-consumer-3.0.6.1469-1096.exe
Their tech support has been very conscientious, albeit a bit bumbling at times and often not paying attention to what I've explained in my emails to them. I strongly suspect that is because tech support is almost certainly overseas and English is their second language. But they keeping trying to help and I've rarely seen such conscientious efforts.