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Sunday, 17 September 2017

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Thursday, 7 September 2017

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In the event that you decide to cancel automatic renewal for your Malwarebytes 3 Premium subscription (either to completely cancel the subscription or to switch to manual renewal), you can either:


You can also avoid automatic renewals by purchasing Malwarebytes 3 Premium with an offline payment method (through Cleverbridge) such as:
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Keeping your payment information up to date is the best way to ensure that your Premium Features continue year after year. There are a few ways to update your information.

Renewal Reminder Emails - These are sent at the earliest, 30 days prior to your expiration date. In these emails, there is a link for you to use that will take you to your payment update information page. This page is linked to your subscription so it's unique to you. These emails are sent 30 days, 15 days, and 7 days prior to your expiration date and occasionally end up in your SPAM or Junk folder.

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Contacting Malwarebytes Support via Phone(+1-888-720-3203), email, chat - Our Support Agents cannot directly access your payment information. This is done to ensure that your information is protected. Instead, we will send you the link that is included in the Renewal Reminder Emails for you to use. You can reach our support team by Dialling toll-free number +1-888-720-3203 or via their Customer Support Portal.

Using the Malwarebytes "My Account" website - This site, or Portal, was created for our customers to make changes to their account. Things like email address updates, payment information updates, and subscription management. Subscription management comes in the form of deactivating licenses, finding your license, and download links for the software. When updating your payment information, it will bring up the same page that the Renewal Reminder Emails will present you. And direct #help #desk number +1-888-720-3203

Who is Cleverbridge? Why is my payment processed by Cleverbridge?

Cleverbridge is our trusted, PCI-compliant payment processor that allows our users to check out in many languages, currencies, and with multiple payment methods.
For security purposes, Malwarebytes does not maintain actual billing information.
If you have a question about an order you have already placed, please contact Cleverbridge.  Here is a link to their Customer Support Contact  Or contact toll-free phone +1-888-720-3203 any issue with Malwarebytes

Other Important Malwarebytes 3 Billing and Licensing FAQs

Malwarebytes released Malwarebytes 3 at the end of 2016. With the increase in features, there is a little confusion about licenses to use and what happens to the pricing.Those questions can be answered in the Frequently Asked Questions.

How you can transfer your old version to a newer one? How do Malwarebytes Anti-Malware and Anti-Exploit subscriptions transfer to Malwarebytes 3?\\

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If you are unsure of what kind of subscription you have, create a Malwarebytes support ticket with your Key and ID (if you have one), and we will investigate further for you.   

If you have made multiple purchases directly through Malwarebytes with different reference numbers and separate licenses, each instance exists separately. 

For example, if you have:
  •     1 lifetime Anti-Malware license for PC => 1 Malwarebytes 3.0 lifetime license
  •     1 special bundle: 1 year 3 PC Anti-Malware license and a 1 year 3 PC Anti-Exploit license => 1 Malwarebytes 3.0 license for 6 PCs
  •     1 Anti-Exploit 1 year 3 PC license => Malwarebytes 3.0 license for 3 PCs
  •     1 year 1 PC Anti-Malware license => Malwarebytes 3.0 for 1 PC
  •     1 year 1 PC Anti-Exploit license => Malwarebytes 3.0 for 1 PC

I have a subscription for both Anti-Malware and Anti-Exploit. Which should I use?
Malwarebytes 3 can do the job of both Anti-Malware and Anti-Exploit. 

If you purchased your subscriptions to both products as part of a special bundle, you will not have to choose. You will get one license that combines both products and doubles the number of PCs you can protect. 

If you purchased your subscriptions separately, each will turn into a license for Malwarebytes 3, and you can decide to choose one or the other. As our licenses can be purchased for multiple PCs, you can choose the license that best fits your needs.

Will I get charged twice to renew my Anti-Malware and Anti-Exploit subscriptions?
You will only be charged once per purchase to renew your subscriptions. If you have multiple subscriptions, you will be charged a renewal for each subscription. 

To cancel one or more of your subscriptions, contact Cleverbridge.

Are non-renewing licenses grandfathered with Malwarebytes 3?

Only active subscriptions to Malwarebytes premium products are grandfathered with Malwarebytes 3.

Non-renewing licenses do not have a subscription. They are active for 1 year and do not renew.  When it comes time to renew you will need to purchase a new license.

You can upgrade to Malwarebytes 3 software but since there is no active subscription it will not automatically renew.

You can convert to an Automatic Renewal Subscription by contacting Malwarebytes Support.

Once you agree to having your license auto-renew on a subscription then your license will convert over to an active subscription license and be subject to the grandfathering prices.

I have purchased Malwarebytes Anti-Malware and Anti-Exploit separately; which license should I use for Malwarebytes 3?

Malwarebytes 3 can do the job of both Anti-Malware and Anti-Exploit; there isn’t a need to have a subscription to both.

Deciding which license to use is determined by how many computers you want to protect, as our licenses can be configured to accommodate different amounts of computers.  Choose the license that best fits your usage.

If I cancel one of my duplicate subscriptions, will I get a pro-rated refund or will the time be added to the subscription that I chose?

With Malwarebytes 3 providing the protection level that previously required two separate programs, we understand that you may not need the subscription for one of the programs. What can be done will depend on a few factors and a Malwarebytes Support Agent will work with you to choose the appropriate resolution. 

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Tuesday, 5 September 2017

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Question: Why does my computer freeze after I install Malwarebytes Anti-Malware for Business? And how can I get rid of this problem?

Solution 1: If your computer freezes after installing Malwarebytes Anti-Malware for Business, please try adding the following REG_DWORD registry key to your computer:

  • 32bit: HKLM\SOFTWARE\Malwarebytes\Malwarebytes' Anti-Malware\delayguistart
  • 64bit: HKLM\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware\delayguistart

Once added, set the Registry key's value to the number of seconds you would like to delay the Protection Module from starting up when the computer boots. We recommend an initial value of 300 seconds, but you may adjust this either higher or lower according to your needs.

Solution 2: The easy solution is to contact Malwarebytes expert via phone or chat and explain them the whole problem, error, issue. The direct toll-free number for Malwarebytes expert is +1-888-720-3203 or you can visit the official Facebook to chat with an expert or you can contact Expert by Emailing them your issue. To send Email to fill the form displayed at the right side of the page or click here.

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Wednesday, 30 August 2017

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Let's try the following to get you updated to Malwarebytes 3.0, which should fix your issue of not being able to update:


1. Follow the steps here to uninstall Malwarebytes Anti-Malware version 2.x:

For Windows Vista/7/8/10:

  • Open Control Panel.
  • Select Add/Remove Programs.
  • Select Malwarebytes Anti-Malware, click Add/Remove, and follow the instructions on the screen.
  • Restart your computer if asked to do so.

For Windows Vista/7/8/10:

  • Open Control Panel.
  • Select Programs and Features.
  • Select Malwarebytes Anti-Malware, click Uninstall, and follow the instructions on the screen.
  • Restart your computer if asked to do so.
2. Install Malwarebytes 3.0:

Download Malwarebytes by clicking here. Make sure to pick a download location where you can find the setup file after it downloads. Run the file once the download completes.
Choose Yes if the User Account Control dialog appears
The installer will take you through a few options that you may want to configure. If you don't understand a particular screen, we recommend just clicking Next to use the default settings.
At the end of the install, just click Finish and Malwarebytes Anti-Malware will automatically start.

I do not have MWB 3.0, but I cannot find a forum for MWB 2 premium on a Windows 10 PC

MWB shows a message that it needs updating but when I try to open it, or click on "Update" an error box comes up

"MWB has stopped working and will close, windows will check for a solution" etc.

MWB then closes down, I have tried rebooting several times but each time the same thing happens.

I have scanned with Defender and ESET AV, nothing was found.

How can I fix this problem?

Have been using Malwarebytes free version for years and have been thoroughly satisfied with it.
However, recently I have been getting an error message on trying to start a scan: 'Malwarebytes has stopped working - Windows will close the program and notify you if we find a solution...'
After days of getting this message repeated, I assumed it may be connected to my new AV (Bit Defender) clashing with the free version.
So...valuing Malwarebytes as highly as I do, I bit the bullet and ordered the Premium version. You know what's coming next:- the problem is still there!!!
I have tried deactivating Bit Defender whilst Malwarebytes attempts to scan but no change.

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Please, complete all steps listed here:
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.


Please, observe following rules:
Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.


Protection, 28/06/2014 08:40:11, SYSTEM, MARK-HP, Protection, Malware Protection, Starting,

Protection, 28/06/2014 08:40:11, SYSTEM, MARK-HP, Protection, Malware Protection, Started,

Protection, 28/06/2014 08:40:11, SYSTEM, MARK-HP, Protection, Malicious Website Protection, Starting,

Protection, 28/06/2014 08:40:38, SYSTEM, MARK-HP, Protection, Malicious Website Protection, Started,


(end)


Malwarebytes Anti-Malware

www.malwarebytes.org





DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 11.0.9600.17126 BrowserJavaVersion: 10.45.2

Run by Mark at 13:18:58 on 2014-06-28

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.3689.1379 [GMT 1:00]

.

AV: Bitdefender Antivirus *Enabled/Updated* {9A0813D8-CED6-F86B-072E-28D2AF25A83D}

SP: Bitdefender Antispyware *Enabled/Updated* {2169F23C-E8EC-F7E5-3D9E-13A0D4A2E280}

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

FW: Bitdefender Firewall *Enabled* {A23392FD-84B9-F933-2C71-81E751F6EF46}

.

============== Running Processes ===============

.

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Program Files\Bitdefender\Bitdefender\vsserv.exe

C:\PROGRA~1\ENIGMA~1\SPYHUN~1\SH4SER~1.EXE

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\system32\atiesrxx.exe

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k netsvcs

C:\Program Files\IDT\WDM\STacSV64.exe

C:\Windows\system32\Hpservice.exe

C:\Program Files\HitmanPro\hmpsched.exe

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\WLANExt.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files\IDT\WDM\AESTSr64.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Windows\system32\Dwm.exe

C:\Windows\system32\atieclxx.exe

C:\Windows\system32\taskhost.exe

C:\Program Files (x86)\Orange\Internet Everywhere\{67580aca-225d-4da4-85a4-edde2909b5aa}\BEWConfigSrv.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe

C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe

C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe

C:\Windows\SysWOW64\ezSharedSvcHost.exe

C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe

C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe

C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe

C:\Program Files\Bitdefender\Bitdefender\bdagent.exe

C:\Program Files (x86)\Knowhow Cloud\KnowhowCloud.exe

C:\Program Files\Bitdefender\Bitdefender\pmbxag.exe

C:\Program Files\Bitdefender\Bitdefender\antispam32\bdapppassmgr.exe

C:\Program Files\Bitdefender\Bitdefender\pwdmanui.exe

C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe

C:\Program Files (x86)\HSPA USB MODEM\BackgroundService\ServiceManager.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files\Bitdefender\Bitdefender\updatesrv.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Bitdefender\Bitdefender SafeBox\safeboxservice.exe

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files (x86)\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe

C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\svchost.exe -k bthsvcs

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_14_0_0_125.exe

C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_14_0_0_125.exe

C:\Windows\System32\svchost.exe -k secsvcs

C:\Windows\system32\svchost.exe -k SDRSVC

C:\Program Files (x86)\Microsoft Office\Office10\WINWORD.EXE

C:\Windows\splwow64.exe

C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe

C:\Program Files (x86)\Microsoft Office\Office10\MSPUB.EXE

C:\Program Files (x86)\Adobe\Photoshop CS\Photoshop.exe

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

C:\Program Files\Windows NT\Accessories\wordpad.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = about:blank

uSearch Bar = Preserve

mStart Page = hxxp://mysearch.sweetpacks.com/?src=10&st=12&I=48&did=10977&ppd=na&barid=92546452682460972

BHO: Bitdefender Wallet: {1DAC0C53-7D23-4AB3-856A-B04D98CD982A} - C:\Program Files\Bitdefender\Bitdefender\Antispam32\pmbxie.dll

BHO: Zonealarm Helper Object: {2A841F7A-A014-4DA5-B6D9-8B913DFB7A8C} -

BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

TB: ZoneAlarm Security Toolbar: {438FAE3E-BDEF-44D3-AB8B-0C7C8350DF59} - C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.22.0\zonealarmTlbr.dll

uRun: [Livedrive] "C:\Program Files (x86)\Knowhow Cloud\KnowhowCloud.exe"

uRun: [Bitdefender Wallet Agent] "C:\Program Files\Bitdefender\Bitdefender\pmbxag.exe"

uRun: [Bitdefender Wallet Application Agent] "C:\Program Files\Bitdefender\Bitdefender\antispam32\bdapppassmgr.exe"

uRun: [Bitdefender Wallet] "C:\Program Files\Bitdefender\Bitdefender\pwdmanui.exe" --hidden --nowizard

dRun: [Bitdefender Wallet Agent] "C:\Program Files\Bitdefender\Bitdefender\pmbxag.exe"

dRun: [Bitdefender Wallet] "C:\Program Files\Bitdefender\Bitdefender\pwdmanui.exe" --hidden --nowizard

dRun: [Bitdefender Wallet Application Agent] "C:\Program Files\Bitdefender\Bitdefender\antispam32\bdapppassmgr.exe"

uPolicies-Explorer: NoDriveTypeAutoRun = dword:145

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-Explorer: EnableShellExecuteHooks = dword:1

mPolicies-Explorer: NoDriveTypeAutoRun = dword:255

mPolicies-Explorer: NoDriveAutoRun = dword:67108863

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: Open with WordPerfect - c:\Program Files (x86)\Corel\WordPerfect Office X7\Programs\WPLauncher.hta

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204

IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

TCP: NameServer = 194.168.4.100 194.168.8.100

TCP: Interfaces\{1DC57AC7-C147-4CD1-9EC7-B3AA209AA416} : DHCPNameServer = 194.168.4.100 194.168.8.100

TCP: Interfaces\{1DC57AC7-C147-4CD1-9EC7-B3AA209AA416}\244584572633D21553E4A4 : DHCPNameServer = 192.168.1.254

TCP: Interfaces\{1DC57AC7-C147-4CD1-9EC7-B3AA209AA416}\244584F6D65684572623D293257373 : DHCPNameServer = 192.168.1.254

TCP: Interfaces\{1DC57AC7-C147-4CD1-9EC7-B3AA209AA416}\35B4955313441364 : DHCPNameServer = 192.168.0.1

TCP: Interfaces\{1DC57AC7-C147-4CD1-9EC7-B3AA209AA416}\374756779656 : DHCPNameServer = 192.168.0.1

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

AppInit_DLLs= 0

SSODL: WebCheck - <orphaned>

SSODL: EldosMountNotificator - {5FF49FE8-B332-4CB9-B102-FB6951629E55} - C:\Windows\SysWOW64\CbFsMntNtf3.dll

STS: Virtual Storage Mount Notification - {5FF49FE8-B332-4CB9-B102-FB6951629E55} - C:\Windows\SysWOW64\CbFsMntNtf3.dll

LSA: Notification Packages = scecli C:\Program Files\WIDCOMM\Bluetooth Software\BtwProximityCP.dll

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\35.0.1916.153\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

mASetup: {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} - msiexec /fu {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} /qn

x64-BHO: ExplorerWnd Helper: {10921475-03CE-4E04-90CE-E2E7EF20C814} -

x64-BHO: Bitdefender Wallet : {1DAC0C53-7D23-4AB3-856A-B04D98CD982A} - C:\Program Files\Bitdefender\Bitdefender\pmbxie.dll

x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll

x64-Run: [Bdagent] "C:\Program Files\Bitdefender\Bitdefender\bdagent.exe"

x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll

x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll

x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>

x64-SSODL: WebCheck - <orphaned>

x64-SSODL: EldosMountNotificator - {5FF49FE8-B332-4CB9-B102-FB6951629E55} - C:\Windows\System32\CbFsMntNtf3.dll

x64-STS: Virtual Storage Mount Notification - {5FF49FE8-B332-4CB9-B102-FB6951629E55} - C:\Windows\System32\CbFsMntNtf3.dll

.

================= FIREFOX ===================

.

FF - ProfilePath - C:\Users\Mark\AppData\Roaming\Mozilla\Firefox\Profiles\kf8p5p7h.default-1403005205455\

FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll

FF - plugin: C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll

FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll

FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll

FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.30214.0\npctrlui.dll

FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll

FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll

FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1204144.dll

FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_14_0_0_125.dll

.

============= SERVICES / DRIVERS ===============

.

R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2011-4-16 79488]

R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2011-4-16 40064]

R0 avc3;avc3;C:\Windows\System32\drivers\avc3.sys [2014-6-17 893440]

R0 gzflt;gzflt;C:\Windows\System32\drivers\gzflt.sys [2014-6-12 150256]

R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2012-2-12 53488]

R1 BdfNdisf;BitDefender Firewall NDIS 6 Filter Driver;C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfndisf6.sys [2014-6-17 93600]

R1 bdfwfpf;bdfwfpf;C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys [2014-6-17 103504]

R1 BDVEDISK;BDVEDISK;C:\Windows\System32\drivers\bdvedisk.sys [2014-6-17 76944]

R1 cbfs3;cbfs3;C:\Windows\System32\drivers\cbfs3.sys [2014-2-20 352008]

R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-12-6 89600]

R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-6-29 204288]

R2 BEWConfigSrv;BEWConfigSrv;C:\Program Files (x86)\Orange\Internet Everywhere\{67580aca-225d-4da4-85a4-edde2909b5aa}\BEWConfigSrv.exe [2012-6-5 173008]

R2 c2cautoupdatesvc;Skype Click to Call Updater;C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe [2014-4-11 1390720]

R2 c2cpnrsvc;Skype Click to Call PNR Service;C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe [2014-4-11 1764992]

R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2013-4-22 822504]

R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2010-11-18 115216]

R3 avchv;avchv Function Driver;C:\Windows\System32\drivers\avchv.sys [2014-6-4 261056]

R3 avckf;avckf;C:\Windows\System32\drivers\avckf.sys [2014-6-17 635392]

R3 bcbtums;Bluetooth RAM Firmware Download USB Filter;C:\Windows\System32\drivers\bcbtums.sys [2011-12-6 133672]

R3 btwampfl;btwampfl Bluetooth filter driver;C:\Windows\System32\drivers\btwampfl.sys [2011-12-6 620584]

R3 BTWDPAN;Bluetooth Personal Area Network;C:\Windows\System32\drivers\btwdpan.sys [2011-12-6 89640]

R3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\drivers\btwl2cap.sys [2011-12-6 39976]

R3 clwvd;CyberLink WebCam Virtual Driver;C:\Windows\System32\drivers\clwvd.sys [2012-8-3 40432]

R3 huawei_enumerator;huawei_enumerator;C:\Windows\System32\drivers\ew_jubusenum.sys [2012-6-5 87040]

R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2014-6-17 25816]

R3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\drivers\MBAMSwissArmy.sys [2014-6-17 122584]

R3 MBAMWebAccessControl;MBAMWebAccessControl;C:\Windows\System32\drivers\mwac.sys [2014-6-17 63704]

R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2012-6-10 251496]

R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2012-6-10 685160]

R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2013-6-26 767144]

R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2013-6-26 273576]

R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2013-6-26 28840]

R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2013-6-26 23208]

R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-12-6 53376]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]

S3 bdfwfpf_pc;bdfwfpf_pc;C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf_pc.sys [2014-6-17 121928]

S3 BDSandBox;BDSandBox;C:\Windows\System32\drivers\bdsandbox.sys [2014-6-17 82824]

S3 esgiguard;esgiguard;C:\Program Files\Enigma Software Group\SpyHunter\esgiguard.sys [2014-1-7 14872]

S3 EsgScanner;EsgScanner;C:\Windows\System32\drivers\EsgScanner.sys [2014-6-22 22704]

S3 ew_hwusbdev;Huawei MobileBroadband USB PNP Device;C:\Windows\System32\drivers\ew_hwusbdev.sys [2012-6-5 117248]

S3 ew_usbenumfilter;huawei_CompositeFilter;C:\Windows\System32\drivers\ew_usbenumfilter.sys [2012-6-5 13952]

S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2013-10-30 57840]

S3 huawei_cdcacm;huawei_cdcacm;C:\Windows\System32\drivers\ew_jucdcacm.sys [2012-6-5 98304]

S3 huawei_cdcecm;huawei_cdcecm;C:\Windows\System32\drivers\ew_jucdcecm.sys [2012-6-5 72192]

S3 huawei_ext_ctrl;huawei_ext_ctrl;C:\Windows\System32\drivers\ew_juextctrl.sys [2012-6-5 28672]

S3 jrdusbser;Modem Interface Device for Legacy Serial Communication;C:\Windows\System32\drivers\jrdusbser.sys [2013-11-18 120832]

S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2014-6-11 19456]

S3 RTL8192cu;Realtek RTL8192CU Wireless LAN 802.11n USB 2.0 Network Adapter;C:\Windows\System32\drivers\RTL8192cu.sys [2011-2-11 848384]

S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]

S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]

S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2014-6-18 56832]

S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2014-6-11 30208]

S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]

S3 WSDScan;WSD Scan Support via UMB;C:\Windows\System32\drivers\WSDScan.sys [2009-7-14 25088]

S4 BdDesktopParental;Bitdefender Desktop Parental Control;C:\Program Files\Bitdefender\Bitdefender\bdparentalservice.exe [2014-6-17 77632]

.

=============== File Associations ===============

.

ShellExec: napster.exe: napsterplay="\" /PlayFile "%L"

.

=============== Created Last 30 ================

.

2014-06-27 07:57:50 10779000 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{87647085-B5A6-4201-9DFB-84496233E5F9}\mpengine.dll

2014-06-23 21:36:51 -------- d-----w- C:\Users\Mark\AppData\Local\Adobe

2014-06-22 21:52:42 0 ----a-w- C:\Windows\SysWow64\shoFA36.tmp

2014-06-22 15:28:10 22704 ----a-w- C:\Windows\System32\drivers\EsgScanner.sys

2014-06-22 15:27:49 110080 ----a-r- C:\Users\Mark\AppData\Roaming\Microsoft\Installer\{ACF5FE1B-3772-4068-8B87-2D2A6EFD0A05}\IconF7A21AF7.exe

2014-06-22 15:27:49 110080 ----a-r- C:\Users\Mark\AppData\Roaming\Microsoft\Installer\{ACF5FE1B-3772-4068-8B87-2D2A6EFD0A05}\IconD7F16134.exe

2014-06-22 15:27:49 110080 ----a-r- C:\Users\Mark\AppData\Roaming\Microsoft\Installer\{ACF5FE1B-3772-4068-8B87-2D2A6EFD0A05}\Icon1226A4C5.exe

2014-06-22 15:27:46 -------- d-----w- C:\sh4ldr

2014-06-22 15:27:46 -------- d-----w- C:\Program Files\Enigma Software Group

2014-06-22 15:26:11 -------- d-----w- C:\Windows\ACF5FE1B377240688B872D2A6EFD0A05.TMP

2014-06-22 15:26:05 -------- d-----w- C:\Program Files (x86)\Common Files\Wise Installation Wizard

2014-06-22 09:50:38 -------- d-----w- C:\ProgramData\McAfee Security Scan

2014-06-20 21:35:37 -------- d-----w- C:\Program Files\iTunes

2014-06-18 20:56:37 712552 ------w-C:\Windows\System32\HPDiscoPMB011.dll

2014-06-18 20:01:20 6574592 ----a-w- C:\Windows\System32\mstscax.dll

2014-06-18 20:01:20 5694464 ----a-w- C:\Windows\SysWow64\mstscax.dll

2014-06-18 13:42:49 792576 ----a-w- C:\Windows\SysWow64\TSWorkspace.dll

2014-06-18 13:42:49 1030144 ----a-w- C:\Windows\System32\TSWorkspace.dll

2014-06-17 22:25:57 76944 ----a-w- C:\Windows\System32\drivers\bdvedisk.sys

2014-06-17 22:25:53 93600 ----a-w- C:\Windows\System32\drivers\BdfNdisf6.sys

2014-06-17 22:25:53 82824 ----a-w- C:\Windows\System32\drivers\bdsandbox.sys

2014-06-17 22:25:33 893440 ----a-w- C:\Windows\System32\drivers\avc3.sys

2014-06-17 22:25:33 635392 ----a-w- C:\Windows\System32\drivers\avckf.sys

2014-06-17 22:24:38 3271472 ---ha-w- C:\bdr-bz02

2014-06-17 22:19:40 389240 ----a-w- C:\Windows\System32\drivers\trufos.sys

2014-06-17 18:48:17 -------- d-----w- C:\Program Files\Common Files\Lavasoft

2014-06-17 18:21:42 5718 ---ha-w- C:\aaw7boot.cmd

2014-06-17 15:14:25 95024 ----a-w- C:\Windows\System32\drivers\SBREDrv.sys

2014-06-17 11:45:22 122584 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys

2014-06-17 11:44:59 91352 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys

2014-06-17 11:44:59 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys

2014-06-17 11:44:59 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys

2014-06-17 08:42:05 3178496 ----a-w- C:\Windows\System32\rdpcorets.dll

2014-06-17 08:42:05 16384 ----a-w- C:\Windows\System32\RdpGroupPolicyExtension.dll

2014-06-16 19:30:08 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware

2014-06-12 20:21:41 -------- d-----w- C:\Users\Mark\AppData\Roaming\Bitdefender

2014-06-12 20:16:00 -------- d-----w- C:\ProgramData\Bitdefender

2014-06-12 20:15:59 150256 ----a-w- C:\Windows\System32\drivers\gzflt.sys

2014-06-12 20:15:58 -------- d-----w- C:\Program Files\Bitdefender

2014-06-12 20:15:13 -------- d-----w- C:\Program Files\Common Files\Bitdefender

2014-06-12 20:15:07 -------- d-----w- C:\Program Files (x86)\Common Files\Bitdefender

2014-06-12 15:56:37 -------- d-----w- C:\Program Files (x86)\IncrediMail

2014-06-12 15:50:48 -------- d-----w- C:\Windows\System32\ljkb

2014-06-12 15:50:47 -------- d-----w- C:\Windows\SysWow64\jmdp

2014-06-12 15:50:41 -------- d-----w- C:\Windows\SysWow64\ARFC

2014-06-12 15:50:40 34304 ----a-w- C:\Windows\System32\ImHttpComm.dll

2014-06-12 15:50:40 -------- d-----w- C:\Windows\SysWow64\WNLT

2014-06-11 08:20:38 30208 ----a-w- C:\Windows\System32\drivers\TsUsbGD.sys

2014-06-11 08:20:38 19456 ----a-w- C:\Windows\System32\drivers\rdpvideominiport.sys

2014-06-11 08:20:35 243200 ----a-w- C:\Windows\System32\rdpudd.dll

2014-06-11 08:20:35 228864 ----a-w- C:\Windows\System32\rdpendp_winip.dll

2014-06-11 08:20:35 192000 ----a-w- C:\Windows\SysWow64\rdpendp_winip.dll

2014-06-11 08:12:38 514560 ----a-w- C:\Windows\SysWow64\qdvd.dll

2014-06-11 08:12:38 366592 ----a-w- C:\Windows\System32\qdvd.dll

2014-06-11 07:42:11 506368 ----a-w- C:\Windows\System32\aepdu.dll

2014-06-11 07:42:10 424448 ----a-w- C:\Windows\System32\aeinv.dll

2014-06-11 07:40:59 871936 ----a-w- C:\Program Files\Internet Explorer\iedvtool.dll

2014-06-11 07:40:59 2266112 ----a-w- C:\Windows\System32\wininet.dll

2014-06-11 07:40:58 977408 ----a-w- C:\Program Files\Common Files\Microsoft Shared\VGX\VGX.dll

2014-06-11 07:40:58 359936 ----a-w- C:\Program Files\Internet Explorer\IEShims.dll

2014-06-11 07:40:58 293080 ----a-w- C:\Program Files\Internet Explorer\sqmapi.dll

2014-06-11 07:40:57 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe

2014-06-11 07:37:32 2002432 ----a-w- C:\Windows\System32\msxml6.dll

2014-06-11 07:37:32 1882112 ----a-w- C:\Windows\System32\msxml3.dll

2014-06-11 07:37:32 1389056 ----a-w- C:\Windows\SysWow64\msxml6.dll

2014-06-11 07:37:31 2048 ----a-w- C:\Windows\SysWow64\msxml6r.dll

2014-06-11 07:37:31 2048 ----a-w- C:\Windows\SysWow64\msxml3r.dll

2014-06-11 07:37:31 2048 ----a-w- C:\Windows\System32\msxml6r.dll

2014-06-11 07:37:31 2048 ----a-w- C:\Windows\System32\msxml3r.dll

2014-06-11 07:37:31 1237504 ----a-w- C:\Windows\SysWow64\msxml3.dll

2014-06-11 07:37:15 801280 ----a-w- C:\Windows\System32\usp10.dll

2014-06-11 07:37:15 626688 ----a-w- C:\Windows\SysWow64\usp10.dll

2014-06-11 07:36:52 288192 ----a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS

2014-06-11 07:36:52 1903552 ----a-w- C:\Windows\System32\drivers\tcpip.sys

2014-06-08 10:25:32 -------- d-----w- C:\ProgramData\Protexis

2014-06-08 07:36:08 -------- d-----w- C:\Program Files (x86)\Common Files\Corel

2014-06-08 07:36:07 -------- d-----w- C:\ProgramData\Corel

2014-06-08 07:35:53 -------- d-----w- C:\ProgramData\Borland

2014-06-08 07:32:26 -------- d-----w- C:\ProgramData\WordPerfect Office X7

2014-06-04 12:14:38 -------- d-----w- C:\ProgramData\BDLogging

2014-06-04 12:14:23 74512 ----a-w- C:\Windows\SysWow64\bdsandboxuiskin32.dll

2014-06-04 12:14:23 511328 ----a-w- C:\Windows\capicom.dll

2014-06-04 12:14:11 261056 ----a-w- C:\Windows\System32\drivers\avchv.sys

2014-06-04 12:12:39 3271472 ---ha-w- C:\bdr-bz01

2014-06-04 12:06:37 84848 ----a-w- C:\Windows\System32\BDSandBoxUISkin.dll

2014-06-04 12:06:37 74512 ----a-w- C:\Windows\System32\bdsandboxuiskin32.dll

2014-06-04 12:06:37 34384 ----a-w- C:\Windows\System32\BDSandBoxUH.dll

2014-06-01 22:39:04 163504 ----a-w- C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10145.bin

.

==================== Find3M ====================

.

2014-06-22 09:50:30 71344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2014-06-22 09:50:30 699056 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

2014-05-30 10:02:37 2724864 ----a-w- C:\Windows\System32\mshtml.tlb

2014-05-30 10:02:09 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll

2014-05-30 09:39:43 548352 ----a-w- C:\Windows\System32\vbscript.dll

2014-05-30 09:39:23 66048 ----a-w- C:\Windows\System32\iesetup.dll

2014-05-30 09:38:29 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll

2014-05-30 09:21:23 139264 ----a-w- C:\Windows\System32\ieUnatt.exe

2014-05-30 09:21:05 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe

2014-05-30 09:20:36 752640 ----a-w- C:\Windows\System32\jscript9diag.dll

2014-05-30 09:08:22 5782528 ----a-w- C:\Windows\System32\jscript9.dll

2014-05-30 09:02:39 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb

2014-05-30 08:55:36 38400 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll

2014-05-30 08:44:28 455168 ----a-w- C:\Windows\SysWow64\vbscript.dll

2014-05-30 08:43:06 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll

2014-05-30 08:42:16 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll

2014-05-30 08:28:33 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe

2014-05-30 08:27:56 592896 ----a-w- C:\Windows\SysWow64\jscript9diag.dll

2014-05-30 08:24:19 1249280 ----a-w- C:\Windows\System32\mshtmlmedia.dll

2014-05-30 08:23:22 2040832 ----a-w- C:\Windows\System32\inetcpl.cpl

2014-05-30 08:10:46 32256 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll

2014-05-30 07:56:50 4244992 ----a-w- C:\Windows\SysWow64\jscript9.dll

2014-05-30 07:50:09 1068032 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll

2014-05-30 07:49:38 1964544 ----a-w- C:\Windows\SysWow64\inetcpl.cpl

2014-05-30 07:21:10 1790976 ----a-w- C:\Windows\SysWow64\wininet.dll

2014-04-12 02:22:05 95680 ----a-w- C:\Windows\System32\drivers\ksecdd.sys

2014-04-12 02:22:05 155072 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys

2014-04-12 02:19:38 29184 ----a-w- C:\Windows\System32\sspisrv.dll

2014-04-12 02:19:38 136192 ----a-w- C:\Windows\System32\sspicli.dll

2014-04-12 02:19:37 28160 ----a-w- C:\Windows\System32\secur32.dll

2014-04-12 02:19:32 1460736 ----a-w- C:\Windows\System32\lsasrv.dll

2014-04-12 02:19:05 31232 ----a-w- C:\Windows\System32\lsass.exe

2014-04-12 02:12:06 22016 ----a-w- C:\Windows\SysWow64\secur32.dll

2014-04-12 02:10:56 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll

2014-04-09 13:13:00 489064 ----a-w- C:\SecurityScanner.dll

2014-03-31 08:35:08 270496 ------w-C:\Windows\System32\MpSigStub.exe

.

============= FINISH: 13:23:23.45 ===============


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 02/02/2012 19:40:38

System Uptime: 28/06/2014 09:57:09 (4 hours ago)

.

Motherboard: Hewlett-Packard | | 3387

Processor: AMD E-450 APU with Radeon(tm) HD Graphics | Socket FT1 | 1320/100mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 272 GiB total, 183.294 GiB free.

D: is FIXED (NTFS) - 22 GiB total, 2.31 GiB free.

E: is FIXED (FAT32) - 4 GiB total, 1.078 GiB free.

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP640: 22/06/2014 08:58:53 - Windows Update

RP641: 22/06/2014 16:26:23 - Installed SpyHunter

RP642: 27/06/2014 08:53:42 - Windows Update

.

==== Installed Programs ======================

.

7-Zip 4.65

A-PDF To Image

Adobe Flash Player 13 ActiveX

Adobe Flash Player 14 Plugin

Adobe Photoshop 6.0

Adobe Photoshop CS

Adobe Reader XI (11.0.07)

Adobe Shockwave Player 12.0

Adobe SVG Viewer

AMD APP SDK Runtime

AMD Media Foundation Decoders

AMD VISION Engine Control Center

Apple Application Support

Apple Mobile Device Support

Apple Software Update

ATI Catalyst Install Manager

Avira SearchFree Toolbar

Bejeweled 3

Bitdefender Total Security

Blackhawk Striker 2

Bonjour

Broadcom 802.11 Wireless LAN Adapter

Broadcom Bluetooth Software

Broadcom InConcert Maestro

Catalyst Control Center - Branding

Catalyst Control Center Graphics Previews Common

Catalyst Control Center InstallProxy

Catalyst Control Center Localization All

ccc-utility64

CCC Help Chinese Standard

CCC Help Chinese Traditional

CCC Help Czech

CCC Help Danish

CCC Help Dutch

CCC Help English

CCC Help Finnish

CCC Help French

CCC Help German

CCC Help Greek

CCC Help Hungarian

CCC Help Italian

CCC Help Japanese

CCC Help Korean

CCC Help Norwegian

CCC Help Polish

CCC Help Portuguese

CCC Help Russian

CCC Help Spanish

CCC Help Swedish

CCC Help Thai

CCC Help Turkish

CCleaner

Chuzzle Deluxe

Compatibility Pack for the 2007 Office system

Cradle of Rome 2

CyberLink YouCam

D3DX10

Dora's World Adventure

Double Agent

ErrorEND

ESU for Microsoft Windows 7 SP1

Evernote v. 4.2.3

Farm Frenzy

Farmscapes

FATE

Final Drive Fury

Google Chrome

Google Update Helper

GPL Ghostscript 8.71

HitmanPro 3.7

Hoyle Card Games

HP 3D DriveGuard

HP Auto

HP Client Services

HP CoolSense

HP Customer Experience Enhancements

HP Deskjet 3520 series Basic Device Software

HP Documentation

HP Games

HP Launch Box

HP Memories Disc

HP On Screen Display

HP Photo and Imaging 2.0 - All-in-One

HP Photo and Imaging 2.0 - All-in-One Drivers

HP Power Manager

HP Quick Launch

HP QuickWeb

HP Recovery Manager

HP Security Assistant

HP Setup

HP Setup Manager

HP Software Framework

HP Support Solutions Framework

HSPA USB MODEM

iCloud

IDT Audio

IncrediMail

IncrediMail 2.5

Internet Everywhere

iTunes

Java 7 Update 45

Java Auto Updater

JavaFX 2.1.1

Jewel Match 3

Jewel Quest Mysteries: The Seventh Gate Collector's Edition

John Deere Drive Green

join.me

Junk Mail filter update

Knowhow Cloud

Letters from Nowhere 2

Luxor HD

Mah Jong Medley

Malwarebytes Anti-Malware version 2.0.2.1012

Microsoft .NET Framework 4.5.1

Microsoft Application Error Reporting

Microsoft Office Click-to-Run 2010

Microsoft Office Excel Viewer

Microsoft Office Starter 2010 - English

Microsoft Office Word Viewer 2003

Microsoft Office XP Media Content

Microsoft Office XP Professional

Microsoft OneDrive

Microsoft PowerPoint Viewer

Microsoft Publisher 2002

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106

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As per your recommendation, I have installed Malwarebytes Antimalware Free on my system and I do a full system scan every 30 days or so. Today I tried to launch Malwarebytes Antimalware Free ("MBAM") and it gives me an error, stating that it is 'Unable to start' and 'Unable to connect to service', with an option to click 'OK' and nothing else. I don't know how to fix this. Can you please help? "

I have run across this issue a few times with my clients, but resolving it is not always the same. I asked Rachel if she would like me to connect to her system using my remote desktop support service to have a closer look, and she agreed. Below I'll explain the process of fixing Malwarebytes "unable to connect to service" error, in case anyone else has this problem.

How to Fix: Malwarebytes 'Unable to connect to service' Error

First, bookmark this page so that you can come back to it, as you will need to restart the computer multiple times during the fix process. To do so, press CTRL + D on the keyboard; this will either automatically save the page to your bookmarks, or it will ask you to click OK to confirm. Once the page is bookmarked, proceed to the next step.

Next, allow me to explain what a Windows "service" is. Microsoft Windows contains many modular components which make up the operating system as a whole. These components are known as "services". For example: Windows Update, which is part of Windows, runs as as Windows service, and its purpose is to check for Windows Updates in the background. Similarly, some programs you install - such as Malwarebytes Antimalware - also contain their own services which perform various functions.

In this case, the error message from Malwarebytes Antimalware says that it is "Unable to connect to service" - usually this means that the Malwarebytes service has stopped for some reason or another. Most of the time you can fix this problem by restarting the service, and also setting the service to run automatically when your computer boots Windows.

To do so:

Click Start, then type in "services.msc" (no quotes). Wait for "Services" to appear in the list, then click it. The "Services" window will now appear; click the "Name" column heading so that all the services are sorted in ascending order (from A to Z). Finally, scroll down until you see the "Malwarebytes" service, and double click it to view its properties.

The "Malwarebytes Service Properties (Local Computer)" window will now appear. Under the heading "Startup type", make sure it says "Automatic" - you can change the setting from the pull down menu. Under the heading "Service status", make sure it says "Running". If the "Service Status" says "Stopped", click the "Run" button to change it to "Running". Now, try and launch Malwarebytes Antimalware - it should run without any issues; if so, I suggest you reboot the computer and try and launch Malwarebytes Antimalware again. It should run - if not, then proceed to the next step.

Note: if you are unable to change the "Startup type" or "Service status", or if Malwarebytes Antimalware still won't run, proceed to the next step.

IMPORTANT: if you don't see the Malwarebytes service listed, proceed to the next step to reinstall the program. If it still doesn't work after that, then something else might be wrong (as noted in Step #3) which requires further analysis. In that case, you are welcome to contact me for additional 1-on-1 remote desktop support, where I can troubleshoot this for you. Feel free to review my credentials here.

Sometimes, Windows won't allow you to modify certain services if they are protected, or if you don't have the appropriate access rights, or if the service itself is corrupted, or if a part of Windows is corrupted - or there may be another reason. Also, sometimes, error messages and the inability to modify the programs' services can fixed by simply reinstalling the program.

To reinstall Malwarebytes and to set it as the "Free" version, do the following:

Click Start, then type in "programs and features" (no quotes); wait for "Programs and Features" or "Add or Remove Programs" to appear in the list, then click it. Next, scroll through the list until you find Malwarebytes Antimalware, then right click it and select "uninstall". This will uninstall the program. You may need to restart the system afterward - in that case, bookmark this page if you haven't already (follow Step #1 for more info).

Next, download Malwarebytes Antimalware (free) from the Internet and install it.

When you first install this program, it will automatically activate the "Premium Trial" version. I suggest you do not use the premium version as it contains real-time scanning (which also requires a paid subscription) and may slow your computer down substantially for reasons I've already explained here - but that also depends on the hardware specifications of your system. Instead, you can simply run the free version manually once a month to scan the entire system - this will give you the same protection, but won't bog down your system 24/7. Most of the time, antivirus protection will detect the majority of threats, keeping you safe. I only use Malwarebytes Antimalware Free when I get infected, which is extremely rare.

To enable the free version, open the Malwarebytes Antimalware screen and then click the "Settings" tab in the left, then click the "My Account" tab at the top. On the "My Account" page, click the option to "De-activate license"; this will revert the system to the Free version.
At this point, Malwarebyte Antimalware should be working properly and the services should be running automatically during the startup. You can test this theory by restarting the system and running Malwarebytes Antimalware again. If it does not start properly after rebooting the system, then you are welcome to contact me for additional support, described next.

Additional 1-on-1 Support:

As I mentioned previously, sometimes programs won't install or operate properly due to access permissions, or if parts of Windows are corrupted - or there may be another reason. Fixing problems like these go well beyond the scope of this article - and in this case, you are welcome to contact me for additional support using my remote desktop service. Simply send me a brief message describing the issue, and I will get back to you as soon as I can.

Got a Computer Question or Problem?

I need more computer questions. If you have a computer question -- or even a computer problem that needs fixing - please email me with your question so that I can write more articles like this one. I can't promise I'll respond to all the messages I receive (depending on the volume), but I'll do my best.


We've been using Malwarebytes Premium for a few years (now using version 3.0.6) and it has never slowed down our systems. All four computers are Windows 10 Pro machines with AMD FX processors (4100 to 8350).

What people should be aware of is that version 3 of Malwarebytes was initially very buggy. They're now on the third iteration of the program (3.0.6.1469-19) and it seems, so far, to have fixed the bugs which included failing to remember exclusions, one or more types of protection not starting automatically, and a lot of false positives. If you're using an earlier version, be sure to download the latest. The file is named:
mb3-setup-consumer-3.0.6.1469-1096.exe

Their tech support has been very conscientious, albeit a bit bumbling at times and often not paying attention to what I've explained in my emails to them. I strongly suspect that is because tech support is almost certainly overseas and English is their second language. But they keeping trying to help and I've rarely seen such conscientious efforts.